1. Personalized Items:
    • Due to the customized nature of personalized gifts, we do not accept returns or exchanges unless the item arrives damaged or with a mistake made by Your Gifts.
  2. Non-Personalized Items:
    • Non-personalized items can be returned within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

Refund Policy

  1. Damaged or Incorrect Items:
    • If your personalized item arrives damaged or incorrect, please contact us within 7 days of receipt. We will require a photo of the damaged or incorrect item and will offer a replacement or full refund, minus a processing fee of R50.
  2. Processing Refunds:
    • Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original method of payment and will attract a processing fee of R50.
  3. Shipping Costs:
    • Shipping costs are non-refundable, except in cases where we made an error with your order or the item arrived damaged.

How to Return an Item

  1. Contact Us:
    • Email us at enquiries@your-gifts.co.za or call us at 0677644107 to initiate a return. Provide your order number and details of the product issue.
  2. Prepare Your Return:
    • Pack the item securely in its original packaging. Include the receipt or proof of purchase and any other documentation required.
  3. Ship Your Return:
    • Send your return to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error.

Additional Information

  • Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at enquiries@your-gifts.co.za.
  • Sale Items:
    • Only regular-priced items may be refunded; sale items are final sale and cannot be refunded.

For any questions or more information, please contact our customer service team at enquiries@your-gifts.co.za or 0677644107. We are here to help ensure your satisfaction with Your Gifts.